1/14/2024 0 Comments Lansweeper api![]() After clicking on the install button you will be taken to a settings page where you will be asked to enter your Lansweeper API URL and Lansweeper Identity Code to proceed with the installation.Ĥ. Click on the "Install" button to proceed further.ģ. Search the "Lansweeper App for Freshservice" from the Marketplace.Ģ. # INSTALL THE LANSWEEPER APP FOR FRESHSERVICEįor installation of the Lansweeper App for Freshservice, kindly follow the below steps:ġ. * It is recommended that you keep a higher expiration time or no expiration time for token for the App to function seamlessly. * Please ensure that you choose the application type as `Personal application`. * To generate an Identity Code, kindly follow the steps mentioned on the official Lansweeper website (). * This Identity Code will be required while installing the App. * To proceed with the installation, the App requires Identity Code from Lansweeper, which is used to make API calls from Freshservice. # OBTAIN AN IDENTITY CODE FROM LANSWEEPER * Install the Lansweeper App for Freshservice. * Obtain an Identity Code from Lansweeper. To successfully setup and configure the Lansweeper App for Freshservice, kindly follow the below steps: * Installation page for storing the credentials. * Supported Lansweeper Deployment: Lansweeper Cloud Deployment * Supported Freshservice Deployment: Freshservice Cloud Deployment Users will be able to select the assets important to them for a particular Ticket/Change Request. Additionally, users will also be able to search assets from Lansweeper directly from Freshservice based on pre-defined fields. With this feature, users will be able to see the information of the associated assets (based on IPs and MACs present in "Summary" and "Description" fields). * Added the feature for the enrichment of Tickets and Change Requests with asset information. App also lets user search assets from Lansweeper directly from Freshservice and select assets important to them. This app will fetch the information for associated assets from the Lansweeper based on pre-defined fields of the ticket or change request. Lansweeper App for Freshservice facilitates users to enrich a ticket or a change request with related assets. ![]() ![]() Lansweeper helps customers minimize risks and optimize their IT assets by providing actionable insight into their technology assets at all times. I believe some detail on this is about to be published on the wiki, although it is very straight forward again so let us know if it's not there yet and you need any help with this.Lansweeper () is an IT Asset Management solution that gathers hardware and software information of computers and other devices on a computer network for management, compliance and audit purposes. Lansweeper can tie in very nicely to the custom buttons functionality against an asset record too, so at a click on the asset record you can quickly see the finer details of each asset in a lansweeper view. The asset import may appear daunting on an initial glance but it is really quite straight forward in practise. I suggest giving it a try and let us know if you encounter any issues or have any questions. ![]() Also remember to reset the asset ID counter as detailed on the wiki page, otherwise the next asset import you run will start as the auto ID after the last one finished - this is a relatively minor point but worth bearing in mind. Please read the full configuration detail as this could also clear down request data if not configured properly. If this is an initial attempt at importing assets and for any reason you want to try again, run the hornbill cleaner utility from here: and this will clear down all asset data. In terms of issues with the import, using our Hornbill cleaner you can clear down all asset data easily. In terms of a test environment I suggest talking to your relationship manager at who will be able to provide any details about this, however based on your post I don't think it is necessary. ![]()
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